Free shipping on glasses orders $99+ and all contacts orders
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20% off Alcon contacts* + free express shipping*| *T&Cs apply
Yes, we’re open and here for all your eyewear and eyecare needs. Thanks for sticking with us - we promise, we’re doing everything we can to bring you the eyewear you need as quickly and as safely as possible. Learn about our current service levels and the steps we're taking to protect our customers and team.
Glasses will ship in 12-14 days. Contact lens orders will ship in 1-2 days. You will receive an email with tracking info as soon as your order is with the courier.
You have 30 days from the delivery date to return your glasses or unopened contact lenses.
We are reopening our stores in line with provincial guidelines and strict health and safety protocols. Learn more in our FAQ at the bottom of the page.
We’ll send you an email with tracking details as soon as your order is shipped out. In the meantime, you can view updates on the order status here.
Unless we’ve sent a cancellation notice or your status has changed to cancelled, this is likely just the authorization hold being dropped by your card provider. We’ll still charge you for your order and notify you once it has shipped.
The estimated delivery date is calculated based on common production times. However, COVID-19 is impacting production and supply lines differently, which means some pairs may be taking longer than the promise date indicates. You can check your order status and you’ll receive an email as soon as your order has shipped.
Yes! Just make sure you follow the same practices you normally would for regular, healthy contact lens use – always wash your hands thoroughly before putting in or taking out your contacts and try avoid touching your face. For more advice, check out our blog.
Wash your hands, especially before and after putting on your glasses. As the virus can be transmitted through your mouth, nose, or eyes, try to refrain from touching your face as much as possible.
Simple bends and tweaks can make a huge difference to the overall comfort and fit of your glasses. For advice on how to adjust yours at home, check out our blog.