Health Fund Members – Use Your Optical Benefits at Clearly
At Clearly, we accept all Australian health funds and can help you get the most out of your annual rebates*. Use your health care optical extras benefits anytime throughout the year for prescription glasses, prescription sunglasses and contact lenses.
*Subject to your specific health cover, available limit, and health fund rules. Each health fund rebate varies, so be sure to check your plan for entitlements.
You can claim your health insurance optical extras benefits at any time of the year. However, it is important to note that most health funds don’t roll over any unused benefits when your insurance renews. Ask your health fund to find out when your benefits renew.
To claim your health insurance optical extras benefits on your prescription eyewear and contact lens purchase at Clearly, simply submit your Clearly Tax Invoice to your health fund provider.
Depending on which health fund you are with how much you can claim can vary depending on your level of cover, waiting periods, and prior claims. Speak with your health fund provider to find out more.
Your health care optical extras benefits can be used for prescription glasses, contact lenses, and even prescription sunglasses.
Trouble making your insurance claim? No fear, Clearly is here! We are available to answer any of your questions on health insurance benefits.
What are the acceptable payment methods when I shop at Clearly?
We accept both debit and credit cards: Visa, MasterCard, American Express, and Discover; as well as PayPal, Visa Checkout and Apple Pay. Learn more
What is an insurance and handling fee, and why am I charged?
An insurance and handling fee offers additional insurance on your order to ensure that if your package never arrives or is damaged during transit, you're covered for a free replacement.
Unless otherwise stated, insurance and handling doesn't apply to offers that discount shipping.
Why am I seeing a double charge?
Your credit card will only be charged after your order has shipped. Before shipment, your card or account statement may show an authorization hold as a pending online transaction from Clearly.
Pending charges help us verify your payment method details. At this point, your card hasn't been charged yet and the hold will be lifted when the transaction is finalized.
How can I get a copy of my receipt?
You can find all your receipts on your MyAccount:
Log into your MyAccount.
Click on Order History.
Select "View all orders".
Click "Print Receipt" and you will see your receipt formatted for printing.
Note: a receipt will only be generated once your order has shipped.
Can I change the name on my itemized receipt?
If the name on your order receipt doesn’t match the name of the glasses or contact lens wearer, we can have this changed for you.
Please contact us via our toll-free number at 0-800-446-107 and we'd love to help you!
Does Clearly offer direct billing?
Yes, with Clearly you can use direct billing to claim your vision insurance benefits upfront, online and in-store. See which vision insurance providers are eligible for direct billing. Please also check your coverage before you shop to make sure you're adding eligible products to your cart.
When you're ready to claim your insurance online, head over to the checkout and select 'Apply vision insurance'. From there, it's just a matter of uploading your prescription and entering your insurance info. Once approved, your benefits will be applied to your order total, so you'll only need to pay the remaining balance (if applicable).
To claim your benefits in-store, please bring your insurance information and your prescription with you to one of our For Eyes by Clearly stores. Our team will help process your direct billing claim. Find your nearest location here.
How do I make my insurance claim without using direct billing?
If your provider isn't listed here or you prefer to process your claim manually, we're here to help. Once your order ships out, you'll receive an electronic receipt from us, which you can send to your insurance provider (along with any other paperwork they require).
The receipt will show the date your order was placed (so don't worry about receiving your order after your coverage has ended, as long as you've ordered within your coverage dates).
For more information, read our blog on how to use vision insurance on Clearly.
If your insurance requires additional paperwork to be filled out by the provider, please contact us via our toll-free number at 1-866-414-2326 and we'd love to take care of it for you.
What is Pacific Blue Cross?
Pacific Blue Cross (PBC) is an insurance offered in conjunction with the Ministry of Social Development and Poverty Reduction in British Columbia. Clearly is registered as an eyewear provider with PBC, so residents of British Columbia covered under this plan can purchase from us.
I receive benefits from the Government of Quebec. Why was my claim rejected?
Before submitting your claim, check the conditions of coverage and reimbursement. Some items might only be covered if purchased through a provider established in Quebec. Clearly’s head office is established in British Columbia.
In order to be deemed valid, your prescription must have been administered by a licensed eye care professional within the last 24 months (if it’s a glasses prescription) or the last 12 months (if it’s a contact lens prescription) or be otherwise noted as ‘non-expired’.The information on the prescription must also match the details entered into the claim, including the patient’s information and the parameters of the order.You can get a valid prescription when you get an eye exam from any licensed eye care professional. Book a comprehensive eye exam at your nearest For Eyes by Clearly store.
No, we are only able to process and verify claims that have a valid prescription that matches the name of the patient you are claiming for.
In order to be deemed valid, your prescription must have been administered within the last 24 months or be otherwise noted as ‘non-expired’.
Do I need a prescription to place an order?
If you wear prescription eyewear, it's best to shop with your latest prescription to ensure your new pair are perfectly suited to your vision needs. If your eyes don't need prescription, go ahead and order non-prescription eyewear.
Can I order prism correction in eyeglasses at Clearly?
We don't offer prism lenses, as we believe prescriptions that include prism are best filled by the prescribing doctor’s office. Filling a prescription that includes prism heavily relies on seeing the customer in the frames at the time of purchase, so that additional measurements can be taken and the frame can be assessed and adjusted, which we're unable to accommodate.
What do all the acronyms on my prescription mean?
• OD “oculus dexter” indicates your right eye’s parameters
• OS “oculus sinister” shows your left eye’s parameters
• SPH “sphere” indicates the amount of lens power prescribed for nearsighted or farsighted vision. It's measured in diopter, using (+) for farsightedness (hyperopia) and (-) for nearsightedness (myopia)
• CYL & AXIS: Both Cylinder (CYL) and Axis numbers (between 0 and 180 degrees) are required to correct Astigmatism
• ADD provides magnifying power for reading, bifocal, multifocal, and progressive lenses. You'll most likely have the same number for both eyes, ranging between +0.75 and +3.00
Some glasses prescriptions also include additional numbers such as:
• PD (Pupillary Distance) is the distance between the centre of your pupils, measured in millimetres (mm). It indicates where the optical centre of your lenses should be placed so you can have the best, most comfortable vision
• Prism: measured in prismatic diopter and only required when eye alignment needs assistance. We're unable to offer prism prescription glasses, as we believe a prism prescription is best filled by the eye doctor.
For more information, read our blog article on how to read a prescription.
What do all the acronyms on my contacts prescription mean?
• Base Curve (BC) indicates your contact lens’ shape. Depending on the steepness or flatness of your cornea, it'll determine how large your contact lens should be
• Diameter (DIA) indicates your contacts’ length to ensure your cornea is covered properly
• Brand: your eye doctor determines the right brand and lens type based on your vision needs, preferences, and specific requirements
• Expiration date: your eye care doctor provides an expiry date for your prescription. Generally, your contacts prescription lasts a year—after that, you'll need to get a new prescription.
• Corrective power: Sphere, Cylinder, Axis, and ADD indicate the power needed in your contacts. These numbers often change (or disappear) between your glasses and your contacts prescription, especially with higher powers.
For more information, read our blog article on how to read a prescription.