Our response to COVID-19
Yes, we’re open and here for all your eyewear and eyecare needs. Thanks for sticking with us - we promise, we’re doing everything we can to bring you the eyewear you need as quickly and as safely as possible. Learn about our current service levels and the steps we're taking to protect our customers and team.
Expect potential delays
Glasses will ship in 12-14 days. Contact lens orders will ship in 1-2 days. You will receive an email with tracking info as soon as your order is with the courier.
60 day return policy
In response to the challenges of COVID-19, we’ve temporarily extended our return policy to 60 days from the delivery date.
We’re here to help
Please note, our team is working from home with reduced resources. We'll help you as soon as we can, but expect a slight wait time.
Health and safety
The safety of our customers, employees, and suppliers is the most important thing to us. In line with government guidelines, we're adhering to strict health regulations.
- Social-distancing: Our team is operating in completely separate shifts, wearing protective equipment, and undergoing regular health checks.
- Sanitization: We're following a vigorous sanitization schedule for all products and equipment.
- Communication: We're working closely with our network of service providers to ensure our health and safety standards are aligned.
Our Mission is to ensure everyone has access to the eyewear they need. In response to the shortage of personal protective equipment, we’re producing safety glasses and face shields for frontline healthcare workers. So far, we’ve donated over 60,000 safety glasses and face shields.
Buy One, Give One
During these challenging times, access to vital eyewear is more important than ever. For every pair of glasses purchased, you’re helping us donate a pair to someone in need.